Our team responds within 2 hours during business hours. For urgent build questions, give us a call directly and we'll get you sorted.
Yes. We are authorized dealers for every brand we carry, including Colnago, Campagnolo, Shimano, SRAM, and all 48 brands in our catalog. Every product comes with the full manufacturer warranty. No gray market or third-party sourcing.
Absolutely. If you find a better price on any Colnago frame or Campagnolo component from another authorized dealer, we will match it. No questions asked. Just send us the link.
Yes. We ship worldwide via DHL, fully insured against loss or damage. Shipping costs vary by destination and will be quoted at checkout. Most orders ship within 1-2 business days.
Since many of our frames and bikes are custom made, we cannot offer refunds unless the item was damaged during transit. We always consult with you on sizing and specifications before ordering to make sure everything is right the first time.
Colnago warranty is valid for 2-3 years when registered within 10 days of purchase. As a sign of our confidence, we offer an additional extended warranty at no cost. We handle all warranty claims directly so you never have to deal with the manufacturer.
Yes. If you damage your frame, we will offer a significant discount on a replacement as part of our crash replacement program. Contact us with details and we will work out the best solution.
We accept bank transfers, credit cards, and PayPal. Please note there is a 4% surcharge on PayPal payments to cover processing fees.
Italian-made Colnago frames like the C68 and Master are produced on demand. Typical delivery time is 7-8 weeks from order. We will keep you updated throughout the process.
